Privacy Policy

1. Who operates this website

diannezuluaga.com is an informational and commercial contact channel for Dianne Zuluaga | Home Services, an independent commercial adviser in Florida. Dianne connects interested homeowners with companies that may offer roofing, leak, water, storm, moisture, mold, fire, and restoration services, subject to each provider's coverage and availability.

For questions about privacy, call 407-860-0002. No public office address is listed because no public-facing office location has been confirmed.

2. Information you may provide

When you voluntarily contact Dianne, we may receive the information you choose to provide, such as your name, phone number, city, ZIP code, relationship to the property, description of the issue, preferred contact method, and subsequent WhatsApp or phone communications. If you contact us via advertisements or social media, the relevant platform may also process data according to its own privacy notices.

The current website form does not itself store the entered fields or send them to our own server. When you select “Prepare WhatsApp request,” the website creates a WhatsApp link containing the prepared message; you can review it before sending. Opening the link may allow WhatsApp to process the information contained in the prepared message under its own terms, even if you choose not to send it.

3. Why we use your information

Information that you send may be used to respond to your inquiry, identify the service area, understand the type of service requested, contact you about that inquiry, and—if you wish to proceed—coordinate options with a service company. Submitting an inquiry does not confirm an appointment or automatically consent to AI-voiced automated marketing calls, recurring promotional texts, or unrelated marketing communications.

4. Service companies and providers

Handling your inquiry may involve sharing relevant details—such as your name, contact details, city and issue description—with a service company. Dianne should identify the intended provider and obtain appropriate authorization before sharing details to coordinate services. A company that handles your request may have its own privacy policy and is responsible for its own handling of data.

Website hosting, WhatsApp and, with your measurement permission, Meta advertising tools may also be involved. This website does not request policy numbers, bank details, payments, or confidential documents.

5. Cookies and Meta Pixel

This website uses Meta Pixel ID 2003996903622533. The Meta measurement code loads only if you select “Allow measurement” on the cookie notice. If permitted, Meta may receive technical and interaction information, such as page visits and clicks on phone or WhatsApp links. The Meta standard event Contact is recorded when someone clicks a call or WhatsApp link or prepares the WhatsApp inquiry, along with interaction events used to distinguish channels. These events measure contact intent; they do not prove that a call was completed, a WhatsApp message was sent, or an appointment was booked.

If you decline, the website does not load this advertising measurement pixel. You can review your decision using “Cookie preferences” in the footer. Your preference is saved in your browser's local storage. Website hosting may retain technical logs needed to deliver and protect the site regardless of Meta Pixel consent.

Learn more: Meta Privacy Policy and WhatsApp Privacy Policy.

6. Retention and security

How long messages and contact records are retained depends on the needs of your inquiry, legal obligations, and the practices of the platforms or companies involved. You may request information about your inquiry or ask not to receive further commercial contact. No Internet transmission is completely secure; please avoid sending financial data or sensitive documents through general inquiry channels.

7. Your options and requests

You may request information about data you shared with Dianne, correction or deletion as applicable under relevant law, and removal from commercial contact lists. Call 407-860-0002. To manage Meta Pixel use on this site, select “Cookie preferences” in the footer. If you have already sent information via WhatsApp, additional platform-specific options are governed by WhatsApp's own settings and terms.

8. Updates to this policy

This policy describes the website and contact flow as of the date shown. If a CRM, server-stored forms, Google Analytics, automated calls, or other integrations are introduced, this policy and relevant consent controls must be reviewed and updated before those features are enabled.